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Flaxxa Desk
Tickets, SLAs, AI copilot, customer portal — everything in the helpdesk.
3 articles
Connecting an email channel to Desk
Gmail, Outlook 365, Postmark, Resend, custom IMAP — what each setup looks like.
Apr 11, 2026· 1 min read· 10 views
How the AI copilot decides to auto-resolve a ticket
The confidence threshold, what feeds it, and how to tune it for your team.
Mar 10, 2026· 1 min read· 8 views
SLA policies and business-hours calendars
Setting up first-response and resolution SLAs, with timezones and holidays handled automatically.
Mar 10, 2026· 1 min read· 9 views
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