Does the AI answer customers by itself?

No. The AI Copilot drafts replies from your SOPs and knowledge base for an agent to review and send, and summarises long threads. A person stays responsible for every answer.

Can I connect my existing support email?

Yes. Sign in with Google to connect a Gmail mailbox, add any mailbox over IMAP and SMTP, or forward your support address to one Flaxxa runs for you.

Can I move from Zendesk or Freshdesk?

Yes. Desk has importers for Zendesk and Freshdesk that bring across tickets with their messages, contacts, companies, agents, departments, knowledge base articles and canned responses, keeping original dates. Other tools can come in through CSV.

Is Flaxxa Desk secure?

Flaxxa is SOC 2 and ISO 27001 compliant. The platform supports SAML single sign-on, SCIM, two-factor login and an audit log, and Desk permissions control what each agent can see and do.

How much does Flaxxa Desk cost?

You can start on Flaxxa's Free plan with no card, then move to Pro or Business. The Desk pricing page shows current prices and what each plan includes.

Support · Live

Helpdesk software that keeps every customer answered.

Flaxxa Desk is helpdesk software that turns email, live chat, web forms and portal requests into one ticket queue. Agents get departments, SLA policies, canned responses and an AI Copilot that drafts replies from your own SOPs; customers get a password-free portal and a knowledge base.

Start Free Talk to Sales

No credit card

Free plan

Cancel anytime

Portal

SLA · 2h 14m

Order #18429 — refund request

Jane Mehta · 2m ago

High

AI suggestion

AI draft ready

Hi Jane, your refund for order #18429 was processed on March 12. You'll see it on your statement in 3-5 business days.

From 2 SOPs

Channels in one queue: 4
Customer portal sign-in: Magic-link
An agent always sends: AI drafts
Public API: REST + webhooks

Why Desk

The case for Flaxxa Desk.

Built on Flaxxa, so sign-in, billing, your team and the audit log are shared with the other Flaxxa apps: one workspace, not separate vendors stitched together. Read the full case →

AI Copilot

Replies drafted from your own procedures. Sent by a person.

Ask the AI Copilot for a reply and it reads the conversation, the SOPs that match it and the closest knowledge base articles, then drafts an answer in your team's tone. The agent edits and sends it. Whether each draft was used, edited or thrown away is recorded, so you can see how useful it is.

Drafts from the thread, matching SOPs and your knowledge base
Your tone and signature from an AI voice profile, per department
One-click summary of a long thread for whoever picks it up
Paid in Flaxxa AI credits, so you only pay for what agents use

replies-drafted-from-your-own-proced.flaxxa.com

Order #18429 — refund request

Jane Mehta · [email protected] · 2m ago

High

AI suggestion

Drafted from 2 SOPs

Hi Jane, your refund for order #18429 was processed on March 12 and should arrive in 3–5 business days. You'll see "RFND-18429" on your statement. Let me know if you don't see it by Friday.

SOP: Refund Policy v3 Order #18429

Agent reviews before sendingSLA: 4h to resolve

SLA policies

Response targets by priority, counted in your business hours.

Set first-response and resolution targets for urgent, high, medium and low tickets, and the hours your team works, holidays included. Tickets carry a due time, so agents can work the queue in order of urgency.

First-response and resolution targets per priority
Business-hours schedules with holiday lists
Due times on tickets, to sort and filter by
Hourly automations can escalate tickets that sit too long

response-targets-by-priority-counte.flaxxa.com

SLA policy

Standard support

Business hours

Mon–Fri · 09:00–18:00

Holidays excluded

PriorityFirst replyResolve

Urgent1h4h

High2h8h

Medium4h24h

Low8h72h

Sorted by due time

#19211 · Invoice shows wrong planDue in 40m
#19198 · Cannot reset passwordDue in 2h

One queue

Email, live chat, forms and the portal in one ticket queue.

Connect Gmail by signing in with Google, add any IMAP mailbox, or forward mail to an address Flaxxa runs for you. Chats from your website widget, ticket forms and portal submissions land in the same queue, each with the customer's earlier tickets beside it.

Gmail sign-in, any IMAP mailbox, or a managed forwarding address
Replies thread on email headers, so a changed subject doesn't split a ticket
Live chat widget and embeddable ticket forms for your site
Contact view with every earlier ticket from that customer

email-live-chat-forms-and-the-port.flaxxa.com

All channelsEmailWhatsAppPortal147 open

#19248Where is my order?
A. Mehtatyping
2m
#19245Invoice for March
R. Khanna
8m
#19241How do I export my data?
P. Iyer
21m
#19239Refund hasn't arrived
I. Bose
34m
#19236Thanks for the quick reply
M. Iyer
1h

Customer portal

A portal customers can open without a password.

Customers enter their email, click the link we send and see their tickets: open new ones, follow progress and reply. The portal carries your logo and colours, can run on your own domain, and sits beside a public knowledge base.

Magic-link sign-in, no passwords to forget
Your logo, colours and, on eligible plans, your own domain
Public knowledge base with "was this helpful?" votes
Portal API to build support into your own app

a-portal-customers-can-open-without.flaxxa.com

Magic-link · signed in

Welcome back, Jane

Your tickets

#19248Where is my order?
1 reply · today
Open
#19198Refund for order #182…
3 replies · 3 days ago
Resolved
#19142Login isn't working
2 replies · 1 week ago
Resolved

Help articles

Reset your password without an email link
How refunds are processed end-to-end
Update your billing address

How Flaxxa Desk works

How does a ticket move through Flaxxa Desk?

A request arrives
An email, a chat, a form or a portal submission becomes a ticket, or joins the customer's open ticket when it's a reply. Rules and auto-assignment put it in front of the right agent.
The AI Copilot drafts
When the agent asks, the Copilot reads the thread, your matching SOPs and knowledge base articles and drafts a reply in your tone.
An agent answers
The agent edits and sends the reply, or uses a canned response. Once the ticket is resolved, the customer gets a CSAT survey.

Capabilities

Everything Flaxxa Desk ships with.

The core capabilities at a glance. The full feature catalog breaks each one down.

01 / 06

Tickets & agent workspace

Assign, reply, note, merge, resolve

Statuses from new to closed, priorities, types and categories, custom fields, saved views your team can share, internal notes, a private agent discussion, to-dos, time tracking, merge and bulk actions. Viewing and typing indicators stop two agents answering the same customer.

02 / 06

AI Copilot

Draft, summarise, learn your tone

Drafts a reply from the conversation, the SOPs that match it and your knowledge base, in the tone and signature you set per department. Summarises long threads. An agent reviews and sends every reply; AI work is paid in Flaxxa AI credits.

03 / 06

Departments, teams & assignment

Separate queues, automatic assignment

Departments keep each team's tickets apart, with their own greeting and signature. New tickets can be assigned round-robin or to the least-busy agent, skipping anyone marked away, and triage rules sort email by sender, subject or content.

04 / 06

Email, chat, forms & portal

Every channel, one queue

Gmail by Google sign-in, any IMAP mailbox, or a managed forwarding address. A website widget for live chat or a contact form, embeddable ticket forms, and the customer portal all open tickets in the same queue.

05 / 06

Portal, knowledge base & CSAT

Self-service and feedback

A magic-link portal in your colours, on your own domain if you like, a public knowledge base with helpful votes, and a 1–5 star CSAT survey sent automatically after a ticket is resolved.

06 / 06

Automations, reports & migration

Rules, reports, importers

Automation rules on ticket events and an hourly timer, report templates and custom reports you can schedule, share or download as PDF, and importers for Zendesk, Freshdesk and CSV files.

Go deeper

Desk feature deep-dives

AI Copilot

An AI copilot for support agents: reply drafts from your SOPs and knowledge base, in your tone, and thread summaries. An agent checks and sends each reply.

Ticket Management

A ticket management system with statuses, priorities, custom fields, shared views, notes, merge, bulk actions, time tracking and live collision detection.

SLA Management

Set SLA policies with first-response and resolution targets per priority, business hours and holidays, and see a due time on every support ticket.

Customer Portal

A support portal with magic-link sign-in: customers open, follow and reply to tickets and read your knowledge base, in your colours, on your own domain.

Email Ticketing

Turn support email into tickets: connect Gmail, any IMAP mailbox or a forwarding address. Replies thread on email headers and go out from your address.

Knowledge Base

Knowledge base software for support: publish help articles in categories, collect helpful votes, and let the AI Copilot draft from the same articles.

Departments + Routing

Route tickets into departments and teams, auto-assign round-robin or to the least-busy agent, and sort email with triage rules instead of by hand.

Automations

Helpdesk automation: run rules when tickets are created, replied to, assigned or resolved, or every hour. Assign, tag, reply, escalate or call a webhook.

Data Migration

Import tickets with their messages, contacts, companies, agents, departments, help articles and canned responses from Zendesk or Freshdesk, or from CSV.

Live Chat

Add a live chat widget to your website: each chat opens a ticket in Flaxxa Desk and agents answer from the same queue as email, forms and the portal.

CSAT Surveys

Send a CSAT survey automatically after each resolved ticket: a 1–5 star rating with an optional comment, reported per agent and per department.

Reports + Analytics

Helpdesk reporting: ticket volume, response and resolution times, agent performance and CSAT, with report templates you can schedule, share or download.

Canned Responses + Macros

Save replies to common questions as canned responses, personal or shared, and run scenarios: one-click macros that set status, priority, assignee and tags.

By industry

Flaxxa Desk for your team.

Pick the playbook that maps to your operation. Each one walks through how teams in that industry put Desk to work.

FOR SAAS SUPPORT TEAMS

Desk for SaaS support

Helpdesk software for SaaS support: in-app chat widget, email ticketing, departments for product and billing, AI drafts from your docs, and a portal API.

Chat or form in your app: Widget
Tickets in your product: Portal API
Connect your stack: REST + webhooks

Read playbook

FOR ECOMMERCE AND D2C TEAMS

Desk for ecommerce

Customer support software for online stores: order, return and refund questions by email, chat and forms in one queue, with saved replies and automations.

Per issue, across replies: 1 ticket
One-click macros: Scenarios
Route refunds and returns: Rules

Read playbook

FOR SCHOOLS AND EDTECH

Desk for education

Helpdesk software for schools, colleges and course providers: departments for admissions, academics and fees, a student portal and a knowledge base.

Admissions, academics, fees: Departments
Portal for students: Magic-link
For term-time questions: Knowledge base

Read playbook

FOR HOTELS AND TRAVEL

Desk for hospitality

A guest support helpdesk for hotels and travel companies: booking and in-stay requests in one queue, a department per property, and CSAT after each one.

Departments and teams: Per property
Tickets from your booking system: API
For routine questions: AI drafts

Read playbook

See how we stack up

A HubSpot Service Hub alternative: SLA policies, a customer portal, a knowledge base, CSAT and auto-assignment in the helpdesk itself, free to start.

The ecosystem

Webinar software for live, evergreen and just-in-time webinars, from registration page to replay.

Explore

Live

Flaxxa Tasks

Task management app with projects, a kanban board and reminders for teams.

Explore

FAQ

Common questions about Flaxxa Desk.

Flaxxa Desk is helpdesk software. It turns customer emails, live chats, web form submissions and portal requests into tickets in one queue, and gives your team departments, SLA policies, canned responses, automations, a knowledge base, CSAT surveys, reports and an AI Copilot that drafts replies.

Get started in minutes

Get started with Flaxxa Desk

Helpdesk software for email, live chat and a customer portal, with an AI Copilot. — start free in minutes, no credit card.

Start Free Talk to Sales

Free plan · No credit card · Cancel anytime

Channels in one queue: 4
Customer portal sign-in: Magic-link
An agent always sends: AI drafts

Helpdesk software that keeps every customer answered.

The case for Flaxxa Desk.

Replies drafted from your own procedures. Sent by a person.

Response targets by priority, counted in your business hours.

Email, live chat, forms and the portal in one ticket queue.

A portal customers can open without a password.

How does a ticket move through Flaxxa Desk?

A request arrives

The AI Copilot drafts

An agent answers

Everything Flaxxa Desk ships with.

Tickets & agent workspace

AI Copilot

Departments, teams & assignment

Email, chat, forms & portal

Portal, knowledge base & CSAT

Automations, reports & migration

AI Copilot

Ticket Management

SLA Management

Customer Portal

Email Ticketing

Knowledge Base

Departments + Routing

Automations

Data Migration

Live Chat

CSAT Surveys

Reports + Analytics

Canned Responses + Macros

Flaxxa Desk for your team.

Desk for SaaS support

Desk for ecommerce

Desk for education

Desk for hospitality

Desk vs Zendesk

Desk vs Freshdesk

Desk vs Help Scout

Desk vs Intercom

Desk vs Zoho Desk

Desk vs HubSpot Service Hub

One platform. Many products. One bill.

Flaxxa Desk

Flaxxa Pulse

Flaxxa AI

Flaxxa WAPI

Flaxxa Mails

Flaxxa Calendar

Flaxxa Mailcleaner

Flaxxa Social

Flaxxa Writer

Flaxxa Videos

Flaxxa Stage

Flaxxa Sign

Flaxxa CRM

Flaxxa Webinar

Flaxxa Tasks

Common questions about Flaxxa Desk.

Get started with Flaxxa Desk