Busy isn't measured
Without numbers, "we're swamped" is hard to act on.
Desk · Reports + Analytics
Helpdesk reporting and analytics for support teams.
Reports and analytics in Flaxxa Desk show how your support is doing: ticket volume and trends, response and resolution times, per-agent performance with CSAT, and breakdowns by department or channel. Start from a template or build your own, then schedule, share or download it.
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flaxxa.com / product / desk / features
Capabilities
Everything Desk ships with.
◉
Tickets & agent workspace
◇
AI Copilot
✦
Departments, teams & assignment
⌬
Email, chat, forms & portal
◐
Portal, knowledge base & CSAT
▣
Automations, reports & migration
The full feature list→ Start free
- Ready-made reports
- Templates
- Build your own
- Custom
- By email
- Scheduled
- And share links
- PDF · CSV
01 / 04
Why do support teams need reporting?
Staffing by guesswork
You can't plan cover without knowing when tickets arrive.
Quality is invisible
Speed and satisfaction need tracking together.
02 / 04
How does reporting work in Flaxxa Desk?
See the overview
Analytics show volume, response and resolution times and CSAT at a glance.
Drill in
Break the numbers down by agent, department, channel or priority, and see trends over time.
Build a report
Start from a template or create a custom report with the data you need.
Share it
Schedule it by email, download a PDF, export CSV or send a share link.
03 / 04
What reporting tools does Flaxxa Desk have?
From a quick look to a monthly pack.
Overview
Headline numbers for the period you choose.
Trends
Ticket volume over time.
Agent performance
Tickets handled, response times and average CSAT per agent.
Breakdowns
Split by department, channel, priority and other fields.
Report templates
Ready-made reports to run in one click.
Custom reports
Your own reports, saved, run and exported.
Scheduled email
Reports delivered to inboxes on a schedule.
PDF, CSV and share links
Download, export or share a read-only link.
04 / 04
What changes with reporting in place?
Decisions from data.
Staff to demand
See when tickets arrive and plan cover around it.
Coach fairly
Per-agent numbers next to CSAT, not just speed.
Report without effort
The monthly pack arrives by email on its own.
Keep exploring
More Desk capabilities
CSAT Surveys
Send a CSAT survey automatically after each resolved ticket: a 1–5 star rating with an optional comment, reported per agent and per department.
SLA Management
Set SLA policies with first-response and resolution targets per priority, business hours and holidays, and see a due time on every support ticket.
Departments + Routing
Route tickets into departments and teams, auto-assign round-robin or to the least-busy agent, and sort email with triage rules instead of by hand.
FAQ
Reports + Analytics: common questions
Ticket volume and trends, first response and resolution times, per-agent performance including CSAT, and breakdowns by department, channel, priority and more.
Get started in minutes
Try Flaxxa Desk free.
Spin up a workspace and put Reports + Analytics through its paces.
Free plan · No credit card · Cancel anytime