Another password
Customers are asked to sign in to an account they never knowingly created.
Desk · Customer Portal
A customer support portal with magic-link sign-in.
The Flaxxa Desk customer portal lets customers sign in with a magic link sent to their email, then open new tickets, follow the ones they have and reply, next to your public knowledge base. It carries your logo and colours and can run on your own domain.
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Free plan
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desk.flaxxa.com / customer-portal
Magic-link · signed in
Welcome back, Jane
Your tickets
- Open#19248Where is my order?
1 reply · today
- Resolved#19198Refund for order #182…
3 replies · 3 days ago
- Resolved#19142Login isn't working
2 replies · 1 week ago
Help articles
- Reset your password without an email link
- How refunds are processed end-to-end
- Update your billing address
- No passwords
- Magic-link
- With automatic HTTPS
- Own domain
- Logo and colours
- Your brand
- Build it into your app
- Portal API
01 / 04
Why do customers avoid most support portals?
So they email instead
They give up and email support, which is the ticket the portal was meant to save.
And can't see progress
Without a portal, "any update?" emails pile up on top of the original request.
02 / 04
How does the Flaxxa Desk portal work?
Sign in with a link
The customer enters their email and clicks the link Desk sends. No password, no account set-up.
See their tickets
They see open and closed tickets with status and latest activity, and can open a new one.
Reply in the portal
Replies go straight onto the ticket in the agent's queue, the same as an email reply.
Find answers first
Your public knowledge base sits beside the portal, organised in categories, with helpful votes on each article.
03 / 04
What does the portal include?
Self-service that's easy to get into.
Magic-link sign-in
Email-based sign-in links with an expiry you control.
Open and track tickets
New tickets, status, history and replies, in one place.
Track without signing in
Customers can also look up a ticket with its number and their email on the portal's tracking page.
Branding
Your name, logo and colours, with Flaxxa branding removable on eligible plans.
Custom domain
Your own subdomain, verified in Desk, with HTTPS set up automatically.
Knowledge base
Published articles in categories with "was this helpful?" feedback.
Ticket forms
Forms on the portal domain that open tickets with the fields you choose.
Portal API
Token-authenticated endpoints for sign-in, tickets and CSAT.
04 / 04
What changes when customers can serve themselves?
Fewer "any update?" emails.
Status without asking
Customers check progress themselves instead of emailing to ask.
No password friction
A link in their inbox is all it takes to get in.
Looks like you
Your domain, logo and colours, so customers know they're in the right place.
Keep exploring
More Desk capabilities
Knowledge Base
Knowledge base software for support: publish help articles in categories, collect helpful votes, and let the AI Copilot draft from the same articles.
CSAT Surveys
Send a CSAT survey automatically after each resolved ticket: a 1–5 star rating with an optional comment, reported per agent and per department.
Live Chat
Add a live chat widget to your website: each chat opens a ticket in Flaxxa Desk and agents answer from the same queue as email, forms and the portal.
FAQ
Customer Portal: common questions
A website where customers sign in to open support requests, see the status of their tickets, reply, and find answers in a knowledge base, instead of emailing and waiting.
Get started in minutes
Try Flaxxa Desk free.
Spin up a workspace and put Customer Portal through its paces.
Free plan · No credit card · Cancel anytime