Threads split
A changed subject or a forward starts a new conversation and the history is lost.
Desk · Email Ticketing
An email ticketing system for Gmail, IMAP and forwarding.
Email ticketing in Flaxxa Desk turns your support mailbox into a queue. Connect Gmail, any IMAP mailbox or forward to a Flaxxa-managed address; each new email becomes a ticket, replies thread on email headers, and agents answer from Desk with your address as the sender.
No credit card
Free plan
Cancel anytime
desk.flaxxa.com / email-channels
All channelsEmailWhatsAppPortal147 open
- #19248Where is my order?
A. Mehtatyping
2m - #19245Invoice for March
R. Khanna
8m - #19241How do I export my data?
P. Iyer
21m - #19239Refund hasn't arrived
I. Bose
34m - #19236Thanks for the quick reply
M. Iyer
1h
- Gmail, IMAP or forwarding
- 3 ways
- Threading, not subject
- Header
- DNS checks for your domain
- SPF · DKIM
- With resend
- Delivery log
01 / 04
Why does a plain support inbox break down?
No ownership
Several people read the same mailbox and nobody knows who is answering.
Silent failures
A bounced reply goes unnoticed and the customer thinks you ignored them.
02 / 04
How does email ticketing work in Flaxxa Desk?
Connect a mailbox
Sign in with Google for Gmail, add any mailbox over IMAP and SMTP, or forward your address to a Flaxxa-managed one.
Emails become tickets
New emails open tickets in the mailbox's department; replies are matched to the right ticket by their email headers.
Agents reply from Desk
The reply goes out from your support address, through Gmail or your own SMTP server, with the headers that keep the customer's thread intact.
Watch delivery
A delivery log shows each email sent, bounced replies surface on the ticket, and you can resend.
03 / 04
What email features does Flaxxa Desk have?
Email handled the way a support team needs.
Gmail sign-in
Connect a Gmail mailbox with Google sign-in; replies are sent through it.
IMAP and SMTP
Any mail server: Desk checks the mailbox every minute and sends through your SMTP.
Managed forwarding address
Forward your support address to Flaxxa; attachments on these emails are kept.
Header threading
Replies matched on In-Reply-To and References, so subject edits don't split tickets.
Triage rules
Route connected-mailbox email by sender, domain, recipient, subject or body.
Mail filters
Hold newsletters and noise aside; restore anything filtered by mistake.
Domain checks
SPF, DKIM, DMARC and MX checks for a custom sending domain.
Delivery log and suppressions
Every outgoing email with its status, resend, and a suppression list for bouncing addresses.
Signatures and greetings
Per-agent signatures and per-department greetings and signatures.
Editable notifications
Edit, preview or switch off each email Desk sends.
04 / 04
What changes for the team?
Your mailbox, with a memory.
Threads that hold together
Replies land on the right ticket even when the subject changes.
Bounces you can see
Failed replies show up on the ticket instead of vanishing.
A quieter queue
Filters and blocked senders keep noise out of agents' way.
Keep exploring
More Desk capabilities
Ticket Management
A ticket management system with statuses, priorities, custom fields, shared views, notes, merge, bulk actions, time tracking and live collision detection.
Departments + Routing
Route tickets into departments and teams, auto-assign round-robin or to the least-busy agent, and sort email with triage rules instead of by hand.
Live Chat
Add a live chat widget to your website: each chat opens a ticket in Flaxxa Desk and agents answer from the same queue as email, forms and the portal.
FAQ
Email Ticketing: common questions
Connect your support mailbox to Flaxxa Desk. Each new email becomes a ticket, and the customer's replies join the same ticket. Agents answer from Desk and the reply is sent from your support address.
Get started in minutes
Try Flaxxa Desk free.
Spin up a workspace and put Email Ticketing through its paces.
Free plan · No credit card · Cancel anytime