Years of history
Old tickets are the record of every promise you've made to customers.
Desk · Data Migration
Migrate your helpdesk from Zendesk or Freshdesk.
Flaxxa Desk imports your history from Zendesk or Freshdesk: tickets with their messages, contacts, companies, agents, departments, knowledge base articles and canned responses, with their original dates. Anything else can come in through CSV. Imports run in the background and resume if interrupted.
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desk.flaxxa.com / data-migration
ZendeskDesk
Dry runConnect
Map
3Preview
4Import
Tickets12,480
Contacts3,210
Notes48,902
Macros112
Live mailbox still taking tickets
0 downtime- Direct importers, plus CSV
- 2
- Kinds of data
- 9
- Kept on import
- Original dates
- Background jobs
- Resumable
01 / 04
Why is switching helpdesks hard?
Exports lose structure
A pile of spreadsheets drops who said what, and when.
So teams stay put
The move feels riskier than staying on a tool they've outgrown.
02 / 04
How does importing into Flaxxa Desk work?
Pick your source
Choose Zendesk, Freshdesk or a CSV file in Desk's migration screen.
Choose what to bring
Companies, agents, contacts, departments, tickets and messages, articles and canned responses, imported in the right order.
Import in the background
The import runs as a background job while your current helpdesk keeps working.
Check and switch
Review what arrived, move your email forwarding, and retire the old tool.
03 / 04
What does the importer bring across?
The history worth keeping.
Zendesk importer
Tickets, comments, users, organisations, articles and macros, with Zendesk statuses and priorities converted.
Freshdesk importer
Tickets, conversations, contacts, companies, agents, articles and canned responses.
CSV import
For any other tool: export to CSV and map the columns.
Messages with authors
Each message is linked to the contact or agent who wrote it.
Original dates
Creation dates are kept on most records, so threads read in order.
Agents matched by email
Existing Flaxxa users are linked by email rather than duplicated.
Resumable jobs
Stalled imports pick up again from where they stopped.
Permission-controlled
Admins import everything; agents can import canned responses only.
04 / 04
What changes when the history comes with you?
Switch without losing the record.
Context on day one
Agents see a returning customer's past tickets from the first reply.
Keep your answers
Articles and canned responses arrive ready to use.
Old tool keeps running
Import in the background and switch when you're ready.
Keep exploring
More Desk capabilities
Ticket Management
A ticket management system with statuses, priorities, custom fields, shared views, notes, merge, bulk actions, time tracking and live collision detection.
Knowledge Base
Knowledge base software for support: publish help articles in categories, collect helpful votes, and let the AI Copilot draft from the same articles.
Canned Responses + Macros
Save replies to common questions as canned responses, personal or shared, and run scenarios: one-click macros that set status, priority, assignee and tags.
FAQ
Data Migration: common questions
Yes. The Zendesk importer brings across tickets with their messages, contacts, companies, agents, departments, knowledge base categories and articles, and canned responses, keeping the original creation dates.
Get started in minutes
Try Flaxxa Desk free.
Spin up a workspace and put Data Migration through its paces.
Free plan · No credit card · Cancel anytime