Every helpdesk feature your support team needs.

New, open, pending, on hold, waiting on customer, resolved, closed and cancelled; urgent, high, medium and low; plus ticket types and categories.

Internal notes the customer never sees, and a private discussion thread on each ticket where agents can @mention colleagues.

Text, number, dropdown, multi-select, date, checkbox, URL, email and long text, on tickets, contacts and companies.

Save a filter and sort, keep it to yourself or share it with the team.

Assign, change status or priority, resolve, close, mark as spam or delete up to 100 tickets at once.

See who else is viewing a ticket and when someone is typing a reply.

Merge duplicate tickets; messages move to the surviving ticket and a note records the merge.

Add to-dos to a ticket and log the time spent on it.

Start outbound tickets from saved templates when you contact a customer first.

Mark tickets as spam and block a sender so their future emails are kept out of the queue.

Separate queues with their own agents, greeting and email signature.

Groups of agents inside or across departments that tickets can be assigned to.

Round-robin or least-busy assignment of new tickets, skipping agents who are away.

Available, away and your own custom statuses, shown on the team roster.

Sort email from connected mailboxes by sender, domain, recipient, subject or body into a department, priority, team or agent.

Tag tickets by product line or brand, each with its own name and colour.

Connect a Gmail mailbox by signing in with Google; replies go out through the same account.

Connect any mailbox over IMAP and send replies through your own SMTP server.

Forward your support address to one Flaxxa runs, with DNS checks for SPF, DKIM, DMARC and MX on custom domains.

A widget for your website in chat or contact-form mode; each chat opens a ticket and agents reply in real time from Flaxxa Pulse.

Public forms that open tickets, which can run on your portal domain.

Optionally log each new Flaxxa WAPI WhatsApp conversation as a ticket; replies stay in the WAPI inbox.

Customers enter their email and click a link; no password to create.

Customers see their tickets, open new ones and reply from the portal.

Your logo and colours, and a custom domain with automatic HTTPS on eligible plans.

Articles in categories, published when ready, with "was this helpful?" votes.

Magic-link sign-in, tickets and CSAT over a token-authenticated API, to build your own portal.

Ticket created, replied, status changed, priority changed, assigned, escalated, resolved, closed and CSAT submitted.

Check open tickets every hour, for rules based on how long something has waited.

Change status or priority, assign to an agent or team, set department, product or SLA policy, escalate, add a note, tag, send a reply or email, forward, add CC or a watcher, or call a webhook.

Start from ready-made automation templates and adapt them.

One-click macros that set status, priority, type, department, assignee and tags and add a note in one go.

Saved replies that are personal, shared with a department or available to everyone.