Helpdesk software for schools and edtech.
Schools, colleges and course providers use Flaxxa Desk to answer applicants, students and parents in one place. Departments keep admissions, academic support and accounts apart, students follow their requests in a password-free portal, and the knowledge base answers the questions that come up every term.
Counsellor inbox
Admissions department
- RK2m
Rohan K.हिन्दीCohort Mar
क्या मैं अगले महीने का बैच join कर सकता हूँ?
- PI8m
Priya I.தமிழ்Cohort Feb
கட்டண தகவல் தேவை — fee receipt please
- AM21m
Arjun M.ENRe-enrolled
Thanks! Class schedule confirmed.
- Admissions, academics, fees
- Departments
- Portal for students
- Magic-link
- For term-time questions
- Knowledge base
- From SLA policies
- Due times
01 / 03
What makes support in education different?
Several audiences, seasonal peaks, many teams.
- Applicants, current students, parents and alumni all write to the same address.
- Admissions season and exam weeks bring sudden spikes.
- Fees, certificates and timetables belong to different offices.
- The same questions come back every term.
02 / 03
How do schools set up Flaxxa Desk?
One department per office, a portal for students.
- Create Admissions, Academic Support and Accounts departments, each with its own mailbox or form.
- Set SLA policies so urgent requests are due sooner.
- Publish fee, deadline and certificate articles in the knowledge base.
- Give students the magic-link portal to follow their requests.
03 / 03
What changes for staff and students?
Each office sees its own work; students see progress.
- Requests reach the right office without forwarding.
- Students check progress in the portal instead of chasing by email.
- Common questions are answered by articles before a ticket is opened.
What you'll use most
Desk capabilities that matter to Schools and Edtech
Departments + Routing
Route tickets into departments and teams, auto-assign round-robin or to the least-busy agent, and sort email with triage rules instead of by hand.
Customer Portal
A support portal with magic-link sign-in: customers open, follow and reply to tickets and read your knowledge base, in your colours, on your own domain.
Knowledge Base
Knowledge base software for support: publish help articles in categories, collect helpful votes, and let the AI Copilot draft from the same articles.
Other audiences
Flaxxa Desk for other industries
Desk for SaaS support
Helpdesk software for SaaS support: in-app chat widget, email ticketing, departments for product and billing, AI drafts from your docs, and a portal API.
Desk for ecommerce
Customer support software for online stores: order, return and refund questions by email, chat and forms in one queue, with saved replies and automations.
Desk for hospitality
A guest support helpdesk for hotels and travel companies: booking and in-stay requests in one queue, a department per property, and CSAT after each one.
Desk for Schools and Edtech: common questions
To handle questions from applicants, students and parents in one place: admissions enquiries, timetable and course questions, fee and certificate requests, and IT help, each routed to the team that owns it.
See Flaxxa Desk in your own workspace.
Spin up a workspace tailored to schools and edtech.
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