Nothing gets lost
Every request becomes a ticket with one owner and a status, whichever channel it came from.
Why Desk
Why choose a helpdesk your agents can trust.
Flaxxa Desk is for teams that want a helpdesk they can understand: email, live chat, a portal and forms in one queue, the workflow tools support teams actually use, and an AI Copilot that drafts from your own content while a person sends every reply. You can start free.
No credit card
Free plan
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🎟️ Desk · 4 tickets
WAPI · 12 msgs
AI · $0.42 today
$ Billing · $148/mo
One audit log
·42 events · 1 boundary · SOC 2
- Plan to start, no card
- Free
- Every AI-drafted reply
- Agent sends
- Workspaces on Flaxxa
- 20K+
- And ISO 27001 compliant
- SOC 2
01 / 04
What should a helpdesk get right first?
02 / 04
Why does Flaxxa Desk's AI draft instead of reply?
Because a wrong answer sent in your name costs more than the typing it saves.
- The Copilot drafts from the thread, your matching SOPs and knowledge base passages.
- It writes in the tone and signature you set for each department.
- An agent reviews, edits and sends; Desk records whether drafts were used.
- You pay AI credits for drafts agents ask for, not a fee per resolution.
03 / 04
What do you get by having Desk inside Flaxxa?
One workspace and one login for support and the rest of your customer tools.
- Desk's ticket forms and chat widget open tickets in the same queue.
- Live chats are answered in Flaxxa Pulse; WhatsApp chats can be logged from Flaxxa WAPI.
- SAML single sign-on, SCIM, two-factor login and an audit log across the platform.
- One bill for the Flaxxa apps you use, on Free, Pro or Business plans.
04 / 04
Where is Flaxxa Desk not the right fit?
Better to know before you switch.
- You want an AI agent that answers customers on its own: Desk doesn't do that.
- You need phone support or native WhatsApp replies inside the helpdesk.
- You rely on SLA breach alerts and escalation chains today.
- You need a large marketplace of third-party apps.
See how we stack up
Flaxxa Desk vs the alternatives
Desk vs Zendesk
A Zendesk alternative with a free plan: email, live chat and a magic-link portal in one queue, SLA policies, CSAT, automations and AI drafts agents send.
Desk vs Freshdesk
A Freshdesk alternative with live chat, a magic-link portal, SLA policies, CSAT and AI reply drafts in one product, and a free plan with no card.
Desk vs Help Scout
A Help Scout alternative with departments, SLA policies, a magic-link portal, time tracking, automations and AI drafts, plus a free plan with no card.
FAQ
Why Desk: common questions
If you want the essentials, email, live chat, a portal, SLA policies, automations, CSAT and reports, in one product you can start free, without AI that answers customers unchecked or features locked to the top plan.
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Try Flaxxa Desk free.
Spin up a workspace and see whether the case in this page holds in your own.
Free plan · No credit card · Cancel anytime