Customer support software for online stores.
Online stores use Flaxxa Desk to answer order, return and refund questions from email, the website widget and forms in one queue. Every message from a customer threads onto their ticket, canned responses and scenarios handle the everyday questions, and automations route refunds to the right team.
Order #18429
Aanya Mehta · ₹2,498
Linked thread · WhatsApp
"Tracking: TRK-1842 · expected Friday ✅"
- Per issue, across replies
- 1 ticket
- One-click macros
- Scenarios
- Route refunds and returns
- Rules
- After every resolution
- CSAT
01 / 03
Why is ecommerce support so repetitive?
Most questions are about the same few things.
- Where is my order, can I change my address, how do I return this.
- Customers write in by email, then chat, then email again about the same order.
- Refunds need a different team, and get stuck in the general queue.
- Sale days bring a spike the team has to clear quickly.
02 / 03
How do online stores use Flaxxa Desk?
One queue, saved answers, rules for the rest.
- Connect the support mailbox and add the chat widget to your store.
- Save canned responses for order status, returns and delivery times.
- Use scenarios to tag, prioritise and assign in one click.
- Route tickets that mention refunds to a Returns department automatically.
03 / 03
What changes for the support team?
Less retyping, fewer lost threads.
- Repeat questions get a consistent answer in seconds.
- A customer's messages stay on one ticket with their history beside it.
- Refunds reach the right people without someone forwarding them.
What you'll use most
Desk capabilities that matter to Ecommerce and D2C Teams
Canned Responses + Macros
Save replies to common questions as canned responses, personal or shared, and run scenarios: one-click macros that set status, priority, assignee and tags.
Automations
Helpdesk automation: run rules when tickets are created, replied to, assigned or resolved, or every hour. Assign, tag, reply, escalate or call a webhook.
Live Chat
Add a live chat widget to your website: each chat opens a ticket in Flaxxa Desk and agents answer from the same queue as email, forms and the portal.
Other audiences
Flaxxa Desk for other industries
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Desk for hospitality
A guest support helpdesk for hotels and travel companies: booking and in-stay requests in one queue, a department per property, and CSAT after each one.
Desk for Ecommerce and D2C Teams: common questions
Bring every channel into one queue so a customer's emails and chats land on one ticket, answer "where is my order?" with saved replies, and route refunds and returns to the team that handles them.
See Flaxxa Desk in your own workspace.
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