Helpdesk software for SaaS companies.
SaaS support teams use Flaxxa Desk to bring in-app chat, email and portal requests into one queue, split product support from billing with departments, and answer setup questions from a knowledge base. The AI Copilot drafts from your docs for agents to check, and the API and webhooks connect Desk to your product.
MAU
28,412
Revenue
$148K
Trial → Paid
38%
Desk · embedded
×Hi! How can we help with your dashboard today?
- Chat or form in your app
- Widget
- Tickets in your product
- Portal API
- Connect your stack
- REST + webhooks
- From your docs
- AI drafts
01 / 03
What makes SaaS support hard to scale?
Ticket volume grows with your user base; your team grows with hiring.
- Setup, billing and bug reports all arrive in the same inbox.
- The same how-to questions repeat with every new signup.
- Customers can't see what's happening with their request inside your product.
- Engineering needs bug reports with context, not forwarded emails.
02 / 03
How do SaaS teams set up Flaxxa Desk?
Channels in, departments to sort, AI to draft, API to connect.
- Put the chat widget in your app and connect your support mailbox.
- Create Product Support and Billing departments with auto-assignment.
- Publish setup articles and SOPs so the AI Copilot drafts from them.
- Use ticket types such as bug and feature request, and send them on with webhooks.
03 / 03
What changes for a SaaS support team?
One queue, clear owners and answers that start from your docs.
- Each request reaches the right team without manual sorting.
- Common setup questions get answered from articles and drafts.
- Customers follow their tickets in the portal or inside your app.
- Reports show volume, response times and CSAT by team.
What you'll use most
Desk capabilities that matter to SaaS Support Teams
Live Chat
Add a live chat widget to your website: each chat opens a ticket in Flaxxa Desk and agents answer from the same queue as email, forms and the portal.
AI Copilot
An AI copilot for support agents: reply drafts from your SOPs and knowledge base, in your tone, and thread summaries. An agent checks and sends each reply.
Departments + Routing
Route tickets into departments and teams, auto-assign round-robin or to the least-busy agent, and sort email with triage rules instead of by hand.
Other audiences
Flaxxa Desk for other industries
Desk for ecommerce
Customer support software for online stores: order, return and refund questions by email, chat and forms in one queue, with saved replies and automations.
Desk for education
Helpdesk software for schools, colleges and course providers: departments for admissions, academics and fees, a student portal and a knowledge base.
Desk for hospitality
A guest support helpdesk for hotels and travel companies: booking and in-stay requests in one queue, a department per property, and CSAT after each one.
Desk for SaaS Support Teams: common questions
In-app chat or a contact form, email ticketing, separate queues for product support and billing, a knowledge base for setup questions, an API to connect your product, and reporting on response times and satisfaction.
See Flaxxa Desk in your own workspace.
Spin up a workspace tailored to saas support teams.
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