How long does onboarding actually take?

You connect your number yourself through Meta's Embedded Signup inside Flaxxa. How soon you can send at full volume depends on Meta: business verification, display-name review and template approval are Meta's decisions.

Can I migrate my existing WhatsApp Business number?

Yes. You can move a number you already use with another provider, such as Twilio, Wati, Interakt or 360dialog. Chats from your old provider stay there: they don't carry over to the new account.

What does WhatsApp itself charge per conversation?

Meta charges per template message, at rates set by category (marketing, utility, authentication) and country. Meta bills your WhatsApp Business account directly at its own rates, and Flaxxa adds no markup. Your Flaxxa plan pays for the platform.

Does the AI chatbot work in regional Indian languages?

Yes. The bot answers in 14 languages, including Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Punjabi and Gujarati. Code-mixed Hinglish is handled too.

Is Flaxxa WAPI secure and compliant?

Yes. Flaxxa is SOC 2 and ISO 27001 compliant, and WAPI runs on the official WhatsApp Business API from Meta.

Communication · Live

WhatsApp Business API for teams that sell and support.

Flaxxa is a Meta Tech Partner. Connect your number through Meta's Embedded Signup, broadcast to customers who opted in, answer with a chatbot that reads your knowledge base, and take payments through your own Razorpay, Stripe or PhonePe account. One inbox and one bill.

Start Free Talk to Sales

No credit card

Free plan

Cancel anytime

Meta Tech Partner

Broadcast · 12.5K reached

AI handed off

98% open rate

Aanya Mehta

online

VIP

When will my order #18429 ship?

14:02

Shipped this morning. Tracking: TRK-1842 ✅

14:03

TInsert template…Send

WhatsApp open rate: 98%
AI chatbot languages: 14
Countries where WhatsApp is available: 180+
Workspaces on Flaxxa: 20K+

Why WAPI

The case for Flaxxa WAPI.

Built on Flaxxa, so sign-in, billing, your team and the audit log are shared with the other Flaxxa apps: one workspace, not separate vendors stitched together. Read the full case →

Shared inbox

One inbox. Every agent. Every device.

Multi-agent inbox with automatic assignment (round-robin or least busy), internal notes, labels and the customer's details beside every chat, without tab-hopping.

Every agent works from the same number at once. A chat assigned to an agent stays with that agent until it's transferred or released, so two people don't answer the same customer.

one-inbox-every-agent-every-device.flaxxa.com

Aanya Mehta

online · +91 98xxx xxx12

VIP2 orders

Hi! When will my order #18429 ship?

14:02

Hi Aanya — let me check.

14:02

It shipped this morning. Tracking: TRK-1842.

14:03

Oh great, thank you!

14:04

Meta Tech Partner

Connect your number from inside Flaxxa.

Flaxxa is a Meta Tech Partner — you connect your own WhatsApp Business account to the official WhatsApp Business API through Meta's Embedded Signup, not through a wrapper around Twilio or another reseller.

You connect your number through Meta's Embedded Signup without leaving Flaxxa, and your approved templates sync from Meta. New templates are written, checked and submitted from the same place.

connect-your-number-from-inside-flax.flaxxa.com

Numbers · 4 active

+ Add

🇮🇳
Acme Support
+91 80-4567-1011
Live
184K / mo
🇮🇳
Acme Diwali Campaigns
+91 80-4567-1012
Live
92K / mo
🇺🇸
Acme US (West)
+1 415-555-2014
Live
14K / mo
🇦🇪
Acme ME
+971 4-558-9012
Pending
—

Routing rules · +91 80-4567-1011

if lang = hi/ta/te
→ India support team
if tag = vip
→ VIP queue · skip routing
if campaign = diwali
→ Diwali Campaigns inbox

Connected via Embedded Signup

Display name + template approvals + Meta verification handled for you.

AI handoff

Bots that don't sound like bots.

The bot looks up the answer in your knowledge base before it replies, so it answers from your content instead of making things up. When the knowledge base has nothing, the chat goes down the no-answer path, normally to a person who sees the whole conversation.

It runs on Flaxxa AI, the AI layer shared by every Flaxxa app, and AI replies count against your plan's monthly AI allowance.

bots-that-dont-sound-like-bots.flaxxa.com

🤖

Aanya M. · WhatsApp

AI handling · Threshold: 70%

Auto-resolving

Hi, can I return shoes I bought 14 days ago?