Order confirmations
Sent on WhatsApp the moment an order is placed.
WAPI · Shopify
WhatsApp automation and support for Shopify stores.
Flaxxa WAPI connects your Shopify store to WhatsApp. Order confirmations, shipping updates and abandoned cart reminders go out automatically, products appear in your WhatsApp catalog, and agents see each customer's orders right next to the chat.
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flaxxa.com / product / wapi / features
Capabilities
Everything WAPI ships with.
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Shared team inbox
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Broadcasts + templates
✦
AI chatbots
⌬
WhatsApp Pay
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Developer API
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Automations
The full feature list→ Start free
- On the Shopify App Store
- App
- Order and cart messages from store events
- Auto
- WhatsApp open rate
- 98%
- Pay in the chat
- UPI
01 / 04
Why should Shopify stores use WhatsApp?
Shopify stores send a lot of messages that customers ignore: order emails in a promotions tab, shipping updates nobody opens, cart reminders that arrive too late. Meanwhile customers ask "where is my order?" on WhatsApp anyway.
Moving those messages to WhatsApp works when they come from the store itself, at the right moment, on the same number your support team answers.
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How does WhatsApp for Shopify work?
Install Flaxxa WAPI from the Shopify App Store and connect your store. Products sync into your WhatsApp catalog, and store events such as order placed, order shipped and cart abandoned start the matching WhatsApp messages.
When a customer replies, the conversation lands in the shared inbox with their Shopify orders beside it, so an agent can answer straight away.
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What can you do with WhatsApp for Shopify?
What the Shopify connection gives you.
Shipping updates
Shipped and delivered messages from your fulfilment events.
Cart recovery
Timed reminders with a checkout link for abandoned carts.
Catalog sync
Your Shopify products in a WhatsApp catalog customers can order from.
Orders in the inbox
Agents see the customer's Shopify orders next to the chat.
Payments in chat
Checkout links for UPI, cards and wallets through your own Razorpay, Stripe or PhonePe account.
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What are the benefits of WhatsApp for Shopify?
What Shopify stores notice.
- Order and delivery messages get read, so fewer customers ask where their order is.
- Abandoned carts get a reminder customers actually see.
- Support answers order questions without switching to Shopify.
- Customers can browse, order and pay in WhatsApp.
Keep exploring
More WAPI capabilities
Abandoned cart recovery
Recover abandoned carts on WhatsApp: automatic reminders from Shopify and WooCommerce, a checkout link in the chat and UPI payment in one tap.
WhatsApp catalog
Put your products in a WhatsApp catalog, take orders in the chat and collect payment by UPI or card. Sync products from Shopify or WooCommerce.
WooCommerce
Connect WooCommerce to WhatsApp: order notifications, abandoned cart recovery, your products in a WhatsApp catalog and payments in the chat.
FAQ
Shopify: common questions
Install Flaxxa WAPI from the Shopify App Store and connect your store. Products and order events then flow into WAPI, ready for automations, the catalog and the shared inbox.
Get started in minutes
Try Flaxxa WAPI free.
Spin up a workspace and put Shopify through its paces.
Free plan · No credit card · Cancel anytime