Appointment booking
Patients choose a doctor, date and time in a WhatsApp Flows form.
For Clinics + Healthcare
WhatsApp for healthcare: appointments, reminders and reports on WhatsApp.
Clinics, hospitals and diagnostic labs use Flaxxa WAPI to run patient communication on WhatsApp: appointment booking and reminders, reports and prescriptions sent as documents, payment links in the chat and a shared inbox for patient questions, with an AI chatbot that answers in 14 languages.
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By industry
How teams use WAPI.
D2C ecommerce
Edtech & cohort schools
Fintech & financial services
Hospitality & travel
- Appointment reminders
- Auto
- WhatsApp open rate
- 98%
- Payment links in the chat
- UPI
- AI chatbot languages
- 14
01 / 04
Why do clinics and hospitals need WhatsApp?
Missed appointments cost clinics time and money, and phone lines are busy with questions a message could answer: timings, directions, report status. SMS reminders are easy to miss and can't carry a report or take a payment.
Patients already use WhatsApp. Moving bookings, reminders and reports there takes load off the front desk and reaches patients where they read their messages.
02 / 04
How does WhatsApp for healthcare work?
Patients book through a WhatsApp Flows form or by messaging your number. Appointment events from your systems trigger reminders before the visit and follow-up messages after it, through the API.
Reports and prescriptions go out as documents, payment links are sent in the chat, and patient questions reach the front desk in the shared inbox. Routine questions can be answered by the AI chatbot from your own information.
03 / 04
What can you do with WhatsApp for healthcare?
What healthcare teams use.
Reminders
Automatic reminders before visits and for follow-up care.
Reports as documents
Lab reports and prescriptions sent in the chat.
Payments
Checkout links for UPI, cards and wallets through your own Razorpay, Stripe or PhonePe account.
Front-desk inbox
Patient questions reach your team in one shared inbox.
AI answers
Timings, directions and other routine questions answered from your information.
04 / 04
What are the benefits of WhatsApp for healthcare?
What clinics and labs notice.
- Fewer no-shows, because reminders arrive where patients read them.
- Fewer calls to the front desk for timings and report status.
- Reports and payments handled in the same conversation.
- Patients get messages in their own language.
What you'll use most
WAPI capabilities that matter to Clinics + Healthcare
WhatsApp Flows
Use WhatsApp Flows for bookings, lead capture, surveys and sign-ups customers complete inside the chat, then act on the answers automatically.
Automation
Automate WhatsApp with a visual flow builder, event triggers, WhatsApp Flows and click-to-WhatsApp ads. Connect Shopify and WooCommerce. No code needed.
WhatsApp Pay
Collect payments in WhatsApp with UPI, cards and wallets through your own Razorpay, Stripe or PhonePe account. Flows wait for payment, then carry on.
Other audiences
Flaxxa WAPI for other industries
WAPI for D2C ecommerce
WhatsApp for D2C brands: catalog, in-chat UPI checkout, abandoned-cart recovery and order updates, with Shopify and WooCommerce connectors.
WAPI for edtech
WhatsApp for schools, coaching institutes and edtech: admission follow-ups, class and fee reminders, parent updates and an AI chatbot in 14 languages.
WAPI for fintech
WhatsApp for fintechs, lenders and NBFCs: OTPs with authentication templates, KYC nudges, payment reminders and statements, with signed webhooks.
FAQ
WAPI for Clinics + Healthcare: common questions
For appointment booking and reminders, sending lab reports and prescriptions, collecting payments, follow-up care messages and answering patient questions.
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