Lead → counsellor flow
Webhook from your CRM fires a WhatsApp ping with lead context to the assigned counsellor in seconds.
For Edtech + Cohort Schools
WhatsApp API for education, from enquiry to enrolment.
Schools, coaching institutes and edtech companies use Flaxxa WAPI to run admissions and student communication on WhatsApp: counsellor follow-ups for every enquiry, automatic class, fee and attendance reminders, and parent updates, with an AI chatbot that answers in 14 languages including Hinglish.
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हिंदी · Reminder
कल सुबह 9 बजे Algebra लाइव क्लास है. लिंक: …/live/4821
தமிழ் · Reminder
நாளை காலை 9 மணிக்கு Algebra வகுப்பு. கட்டணம் இன்று செலுத்தவும்.
English · NPS
How was today's class? Reply 1-5 to rate Mr. Bhatia.
14
chatbot languages · incl. Hinglish
- Class and fee reminders
- Auto
- AI chatbot languages incl. Hinglish
- 14
- Answers to common questions
- 24/7
01 / 04
What does the customer journey look like today?
Edtech runs on WhatsApp because the audience runs on WhatsApp — Hindi, Tamil, Telugu, Hinglish — across kids, parents, and counsellors. But most edtech ops teams duct-tape the journey across SMS gateways, an old-school dialer, a CRM that doesn't speak WhatsApp, and an LMS that fires emails nobody reads.
The result: counsellors miss leads, parents miss class reminders, fee reminders go out late, and the post-class NPS pipeline is a Google Form most students never open.
02 / 04
What does Flaxxa WAPI do for edtech companies?
WAPI plugs into the LMS or CRM via webhook and turns every milestone into a WhatsApp touch — in the language the parent or student prefers. Lead inbound from a website form? Counsellor gets a WhatsApp ping with the lead's full context. Class scheduled tomorrow? Reminder fires 24h ahead in Hindi or Tamil. Fee due in three days? Reminder + payment link inline. Class attended? A feedback question goes out after the session.
Multi-language class reminders
A version of each reminder in Hindi, Tamil, English or any language you write, sent to the right segment of students.
Fee reminder + UPI link
Templated reminder with a Razorpay or PhonePe UPI link inline, paid to your own account.
Attendance-event triggers
Attended / missed / late events from your LMS fire downstream WhatsApp flows automatically.
Feedback in chat
A post-session rating question with buttons, or a short WhatsApp Flows survey.
Alumni nurture
Cohort segments based on graduation date drive long-tail nurture — alumni events, referral program, advanced courses.
03 / 04
Languages the AI chatbot answers in
The AI chatbot answers students and parents in 14 languages, including:
- Hindi (Devanagari) and code-mixed Hinglish.
- Tamil, Telugu and Kannada.
- Marathi, Gujarati, Bengali and Punjabi.
04 / 04
What results can an edtech team expect?
What changes when reminders and follow-ups run on WhatsApp.
- Class reminders reach students and parents where they read their messages.
- Fee reminders go out on time, with a payment link in the message.
- Counsellors hear about a new lead on WhatsApp as soon as it arrives, not when they next open the CRM.
- Feedback questions get answered in the chat instead of a form nobody opens.
What you'll use most
WAPI capabilities that matter to Edtech + Cohort Schools
Broadcasts
Send bulk WhatsApp broadcasts officially with Meta-approved templates: segments, personalisation, paced sending, scheduling and read and reply rates.
AI Chatbots
An AI WhatsApp chatbot that answers from your knowledge base in 14 languages, including Hindi and Hinglish, and hands off to an agent.
Shared Team Inbox
One WhatsApp number, many agents: a shared team inbox with automatic assignment, internal notes and customer history, on the official WhatsApp API.
Other audiences
Flaxxa WAPI for other industries
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WAPI for fintech
WhatsApp for fintechs, lenders and NBFCs: OTPs with authentication templates, KYC nudges, payment reminders and statements, with signed webhooks.
WAPI for hospitality
WhatsApp for hotels and travel brands: booking confirmations, pre-arrival check-in, in-stay requests and review collection on one automated journey.
FAQ
WAPI for Edtech + Cohort Schools: common questions
For admission enquiries and counsellor follow-ups, class and fee reminders, attendance alerts, parent updates and alumni messages.
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