Store events
Cart abandoned and order placed events from Shopify and WooCommerce start and stop the flow.
WAPI · Abandoned cart recovery
Abandoned cart recovery that brings shoppers back on WhatsApp.
Flaxxa WAPI recovers abandoned carts on WhatsApp automatically. When a shopper leaves items behind in your Shopify or WooCommerce store, a reminder with their cart and a checkout link goes out at the time you choose, and they can pay by UPI, card or wallet from the link in the chat.
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flaxxa.com / product / wapi / features
Capabilities
Everything WAPI ships with.
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Shared team inbox
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Broadcasts + templates
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AI chatbots
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WhatsApp Pay
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Developer API
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Automations
The full feature list→ Start free
- WhatsApp open rate
- 98%
- Starts and stops with your store's events
- Auto
- Pay from the link, cards and wallets too
- UPI
- Checkout link in every reminder
- Link
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Why do businesses need WhatsApp abandoned cart recovery?
Most online carts never become orders. The shopper got distracted, wanted to compare prices, or hit a step in checkout they didn't like. Email reminders help, but most of them are never opened.
WhatsApp is where shoppers actually read their messages. The catch is doing it properly: an approved template, sent at the right moment, stopped the instant the order is placed, and tied back to the sale so you know it worked.
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How does WhatsApp abandoned cart recovery work?
Connect your Shopify or WooCommerce store. When a cart is abandoned, the store sends the event to Flaxxa WAPI and a recovery flow starts.
The flow waits the time you set, then sends an approved template showing the cart and a checkout link. If the shopper doesn't come back, a second reminder can follow later. The moment the order is placed, the flow stops. Shoppers who reply land in the shared inbox, so an agent can answer a question about size, delivery or payment before the sale is lost.
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What can you do with WhatsApp abandoned cart recovery?
What you get for abandoned cart recovery on WhatsApp.
Timed reminders
Choose when the first reminder goes and whether a second one follows.
Checkout link
The reminder carries a checkout link; shoppers pay by UPI, card or wallet through your store's checkout.
Personalised templates
Name, cart items and amount fill in from the store.
Replies to agents
A shopper who replies lands in the shared inbox with the conversation in view.
Delivery and replies
See which reminders were delivered, read and answered.
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What are the benefits of WhatsApp abandoned cart recovery?
What stores notice once cart recovery runs on WhatsApp.
- Reminders get read, because WhatsApp messages are opened far more often than email.
- Shoppers go straight back to their cart from the link instead of hunting for it again.
- Questions that stop a sale get answered by an agent in the same conversation.
- You can see which reminders were read and answered.
Keep exploring
More WAPI capabilities
Shopify
Connect Shopify to WhatsApp: order confirmations and shipping updates, abandoned cart recovery, your catalog in the chat and UPI payments.
WooCommerce
Connect WooCommerce to WhatsApp: order notifications, abandoned cart recovery, your products in a WhatsApp catalog and payments in the chat.
WhatsApp Pay
Collect payments in WhatsApp with UPI, cards and wallets through your own Razorpay, Stripe or PhonePe account. Flows wait for payment, then carry on.
FAQ
Abandoned cart recovery: common questions
When a shopper leaves items in their cart, your store sends the event to Flaxxa WAPI. A flow waits the time you choose, then sends an approved WhatsApp template with the cart and a checkout link. The shopper can pay by UPI, card or wallet from that link.
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Free plan · No credit card · Cancel anytime