Answers from your knowledge base
Articles, documents and text you add, re-indexed when they change. No retraining.
WAPI · AI Chatbots
An AI WhatsApp chatbot that answers in 14 languages.
The Flaxxa WAPI chatbot answers customers on WhatsApp from your own knowledge base, in 14 languages including Hindi and Hinglish. When the knowledge base has no answer, it hands the chat to an agent instead of guessing.
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wapi.flaxxa.com / ai-chatbots
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Auto-resolvingAanya M. · WhatsApp
AI handling · Threshold: 70%
Hi, can I return shoes I bought 14 days ago?
13:02
AI
Yes — orders placed within the last 30 days are eligible for free returns. I can start the return for you. Confirm order #?
13:02
94% confident cited help.flaxxa.com/returns
#A-18429
13:03
AI
Got it — initiated return for order #A-18429. The pickup is scheduled for tomorrow. Want a reminder?
13:03
91% confident
Also, can you change my registered phone number?
13:04
Confidence 38% — handing off to a human.
Phone-number changes need ID verification. Routed to: Priya · KYC team
- Answers from your knowledge base
- KB
- Replies at any hour
- 24/7
- Languages incl. Hinglish
- 14
- To a person when there's no answer
- Handoff
01 / 04
Why do businesses need an AI WhatsApp chatbot?
Most WhatsApp chatbots in 2025 are awful. They miss intent on the third turn, escalate to a human with no context, and confidently answer questions about a refund policy that hasn't existed for two years.
The failure mode isn't model quality — it's grounding. A bare LLM with no retrieval will fabricate. A retrieval system pointed at stale FAQ pages will confidently quote the wrong policy. A bot with no way to say "I don't know" either escalates everything (defeating the point) or escalates nothing (and ships made-up answers to the customer).
The right design is retrieval over your own, current content, with a clear rule for what happens when that content has no answer: the chat goes to a person instead of the bot guessing.
02 / 04
How does an AI WhatsApp chatbot work?
WAPI bots run on Flaxxa AI, the AI layer shared by every Flaxxa app, so there is no separate AI vendor or key to manage. AI replies are switched on by plan and count against your plan's monthly AI allowance.
Your knowledge bases are split into passages and indexed when you add or change them. On each customer message the bot finds the most relevant passages, and the model is told to answer only from them.
When the knowledge base has nothing on the question, the AI step takes its no-answer path. You wire that path to a human handoff, so the chat lands in the shared inbox with the whole conversation in view, and the agent picks up a warm thread instead of starting cold.
03 / 04
What can you do with an AI WhatsApp chatbot?
What the bot does for you out of the box.
No-answer handoff
When the knowledge base has nothing, the chat goes down the path you set, normally to a person.
Multi-step flows
Bookings, payments and lead capture in the visual flow builder, with the AI answering questions along the way.
14 languages incl. Hinglish
Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Punjabi, Gujarati, plus code-mixed Hinglish.
Plan controls
AI replies are switched on by plan and counted against a monthly allowance.
04 / 04
What are the benefits of an AI WhatsApp chatbot?
What changes when the bot stops being a macro-pad.
- Common questions get an answer straight away, freeing agents for conversations that need a person.
- Answers stay close to your own content, because the model is told to answer only from your knowledge base.
- Escalations stop being cold restarts — agents pick up the thread with the whole conversation in view.
- Answers keep up as your knowledge base changes, because it is re-indexed when you edit it, with no retraining.
Keep exploring
More WAPI capabilities
Shared Team Inbox
One WhatsApp number, many agents: a shared team inbox with automatic assignment, internal notes and customer history, on the official WhatsApp API.
Templates
Build WhatsApp template messages, submit them to Meta and track approval live. Marketing, utility and OTP templates, checked before you submit.
Broadcasts
Send bulk WhatsApp broadcasts officially with Meta-approved templates: segments, personalisation, paced sending, scheduling and read and reply rates.
FAQ
AI Chatbots: common questions
It reads the customer's message, finds the most relevant passages in your knowledge base, and replies from them. When the knowledge base has nothing on the question, it takes the no-answer path you set, normally a person, instead of guessing.
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Free plan · No credit card · Cancel anytime