Native form fields
Text, dropdowns, dates, checkboxes and buttons inside the chat.
WAPI · WhatsApp Flows
WhatsApp Flows: forms customers fill in inside the chat.
WhatsApp Flows are forms that open inside the chat: fields, dropdowns, dates and buttons customers fill in without visiting a website. In Flaxxa WAPI you send them for bookings, lead capture, surveys or sign-ups and act on the answers automatically.
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Capabilities
Everything WAPI ships with.
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Shared team inbox
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Broadcasts + templates
✦
AI chatbots
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WhatsApp Pay
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Developer API
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Automations
The full feature list→ Start free
- No website or app to open
- In-chat
- Answers start automations
- Auto
- WhatsApp open rate
- 98%
- Send answers to your own systems
- Webhooks
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Why do businesses need WhatsApp Flows?
Asking customers for details over chat is slow: one question, wait, another question, wait, and half of them stop answering. Sending them to a web form loses even more, because the link opens a browser and they never come back.
WhatsApp Flows keep the form in the chat, so a booking or a sign-up takes a few taps.
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How do WhatsApp Flows work?
Build a flow with the fields you need, such as name, date, time, product choice or a rating. Send it in a conversation, from an automation, or as the first step after a click-to-WhatsApp ad.
The customer fills it in without leaving WhatsApp. The answers arrive in Flaxxa WAPI, where they can update the customer's record, trigger the next message, book the slot or hand the conversation to an agent.
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What can you do with WhatsApp Flows?
What WhatsApp Flows give you in Flaxxa WAPI.
Bookings
Let customers pick a date and time for an appointment, visit or table.
Lead capture
Collect a lead's details right after they tap a click-to-WhatsApp ad.
Surveys and feedback
Ratings and short answers without sending people to a web form.
Answers to automations
Each submission can start the next step of a journey.
Answers to your systems
Send submissions to your own tools through webhooks.
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What are the benefits of WhatsApp Flows?
What teams notice when forms move into the chat.
- More customers finish the form, because they never leave WhatsApp.
- Agents stop typing the same questions one by one.
- Answers arrive in a clean, structured shape your automations can use.
- Bookings and sign-ups happen at the moment the customer is interested.
Keep exploring
More WAPI capabilities
Automation
Automate WhatsApp with a visual flow builder, event triggers, WhatsApp Flows and click-to-WhatsApp ads. Connect Shopify and WooCommerce. No code needed.
Click-to-WhatsApp ads
Run click-to-WhatsApp ads on Facebook and Instagram and answer every lead in seconds: automatic greeting, qualifying questions and handoff to sales.
AI Chatbots
An AI WhatsApp chatbot that answers from your knowledge base in 14 languages, including Hindi and Hinglish, and hands off to an agent.
FAQ
WhatsApp Flows: common questions
WhatsApp Flows are screens with fields, dropdowns, dates and buttons that open inside a WhatsApp chat. Customers fill them in without going to a website, for bookings, sign-ups, lead forms or surveys.
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Spin up a workspace and put WhatsApp Flows through its paces.
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