Dynamic segments
Segment membership is refreshed on a schedule, so newly-eligible customers get included without a CSV re-export.
Flaxxa WAPI sends bulk WhatsApp messages through the official Business API with Meta-approved templates, so you don't risk a ban by blasting a list. Target segments that update on their own, personalise every message, let Flaxxa pace the sends and watch delivery, read and reply rates.
Diwali sale · Repeat buyers
Template diwali_repeat_v3 · Approved
🪔 Aanya, your Diwali pick is ready
Your favorite Stone 1500 Bluetooth speaker is back in stock — get 22% off till Sunday.
14:02
Live funnel
Sent128,402
Delivered127,118
Read124,889
Replied18,142
01 / 04
WhatsApp messages have a 98% open rate, far above email. That is why so many B2C teams want to broadcast on WhatsApp, and why so many do it badly.
The bad version is "blast to a CSV". Meta blocks it. Your number gets quality-rated down, your business account gets flagged, and a week later you're banned. The right version requires three things: pre-approved templates, sends paced to stay inside Meta's limits, and replies that land back on the conversation the broadcast started.
Most BSP tools nail the "sending" part and skip the "tracking" and "reconciling" parts. The marketing team gets delivery counts but no read rate, no reply rate, no per-segment cohort analysis. The data goes into Looker via a CSV the BSP exports nightly, two days late.
02 / 04
WAPI's broadcast scheduler is wired into the kernel automation engine, the kernel customer registry, and the WAPI inbox — all the parts that need to know what got sent.
You pick a segment (dynamic, so its members are refreshed on a schedule as contacts change) or a static list. You pick a Meta-approved template (or write one and submit it for approval in the same place; Flaxxa picks up Meta's verdict). You send now or schedule a time, and Flaxxa sends in batches at a steady pace within Meta's limits. Contacts who opted out are left out. The scheduler records every message id and brings delivery, read and reply events back into the same inbox where the conversation lives.
The results update while the campaign is running, not nightly and not via a CSV. When a recipient replies, the reply lands in the shared inbox on their conversation, so the agent picking it up sees the broadcast they're answering.
03 / 04
What you get when you schedule a broadcast in WAPI.
Segment membership is refreshed on a schedule, so newly-eligible customers get included without a CSV re-export.
Template variables fill in from each contact's fields, such as name or a custom field, without a merge step.
Large broadcasts go out in batches at a steady pace within Meta's limits, with nothing for you to tune.
Send now, or pick the date and time a broadcast goes out.
Contacts who opted out are left out of the audience automatically.
Sent, delivered, read and replied counts update as Meta reports them, with no CSV export.
Every reply lands in the shared inbox on the customer's conversation, so agents see the broadcast they're answering.
Split sends across template variants with statistical-significance reporting at completion.
04 / 04
What the marketing + CX teams actually feel.
Keep exploring
Build WhatsApp template messages, submit them to Meta and track approval live. Marketing, utility and OTP templates, checked before you submit.
One WhatsApp number, many agents: a shared team inbox with automatic assignment, internal notes and customer history, on the official WhatsApp API.
An AI WhatsApp chatbot that answers from your knowledge base in 14 languages, including Hindi and Hinglish, and hands off to an agent.

Use the official WhatsApp Business API with Meta-approved templates, send only to customers who opted in, and pace your sends. Flaxxa WAPI submits your templates to Meta, paces the sends and lets you schedule them.
Spin up a workspace and put Broadcasts through its paces.
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