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WAPI · Broadcasts

Bulk WhatsApp broadcasts, sent safely and tracked to every reply.

Flaxxa WAPI sends bulk WhatsApp messages through the official Business API with Meta-approved templates, so you don't risk a ban by blasting a list. Target segments that update on their own, personalise every message, let Flaxxa pace the sends and watch delivery, read and reply rates.

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Live funnel

  • Sent128,402

  • Delivered127,118

  • Read124,889

  • Replied18,142

WhatsApp open rate
98%
Segments that update on their own
Dynamic
Delivery and read updates
Live

01 / 04

Why do businesses need bulk WhatsApp messaging?

WhatsApp messages have a 98% open rate, far above email. That is why so many B2C teams want to broadcast on WhatsApp, and why so many do it badly.

The bad version is "blast to a CSV". Meta blocks it. Your number gets quality-rated down, your business account gets flagged, and a week later you're banned. The right version requires three things: pre-approved templates, sends paced to stay inside Meta's limits, and replies that land back on the conversation the broadcast started.

Most BSP tools nail the "sending" part and skip the "tracking" and "reconciling" parts. The marketing team gets delivery counts but no read rate, no reply rate, no per-segment cohort analysis. The data goes into Looker via a CSV the BSP exports nightly, two days late.

02 / 04

How does bulk WhatsApp messaging work?

WAPI's broadcast scheduler is wired into the kernel automation engine, the kernel customer registry, and the WAPI inbox — all the parts that need to know what got sent.

You pick a segment (dynamic, so its members are refreshed on a schedule as contacts change) or a static list. You pick a Meta-approved template (or write one and submit it for approval in the same place; Flaxxa picks up Meta's verdict). You send now or schedule a time, and Flaxxa sends in batches at a steady pace within Meta's limits. Contacts who opted out are left out. The scheduler records every message id and brings delivery, read and reply events back into the same inbox where the conversation lives.

The results update while the campaign is running, not nightly and not via a CSV. When a recipient replies, the reply lands in the shared inbox on their conversation, so the agent picking it up sees the broadcast they're answering.

03 / 04

What can you do with bulk WhatsApp messaging?

What you get when you schedule a broadcast in WAPI.

Dynamic segments

Segment membership is refreshed on a schedule, so newly-eligible customers get included without a CSV re-export.

Per-recipient personalisation

Template variables fill in from each contact's fields, such as name or a custom field, without a merge step.

Paced sending

Large broadcasts go out in batches at a steady pace within Meta's limits, with nothing for you to tune.

Scheduled sends

Send now, or pick the date and time a broadcast goes out.

Opt-outs respected

Contacts who opted out are left out of the audience automatically.

Delivery reporting

Sent, delivered, read and replied counts update as Meta reports them, with no CSV export.

Reply-as-conversation

Every reply lands in the shared inbox on the customer's conversation, so agents see the broadcast they're answering.

A/B variants

Split sends across template variants with statistical-significance reporting at completion.

04 / 04

What are the benefits of bulk WhatsApp messaging?

What the marketing + CX teams actually feel.

  • Marketing sees broadcast results in Flaxxa instead of waiting for CSV exports.
  • Sends are paced by default, which helps protect your number's quality rating.
  • Per-campaign reply rate becomes a tracked metric — you stop guessing whether the broadcast worked.
  • Agents can handle broadcast-day replies, because each reply sits on the conversation under the message it answers.
  • The offer actually gets seen, because WhatsApp messages have a 98% open rate.
FAQ

Broadcasts: common questions

Frequently asked questions

Use the official WhatsApp Business API with Meta-approved templates, send only to customers who opted in, and pace your sends. Flaxxa WAPI submits your templates to Meta, paces the sends and lets you schedule them.

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