Support lives in a shared inbox
Requests arrive by email with no owner or deadline, and the same question gets answered five different ways.
Solutions for SaaS
Customer support and onboarding software for SaaS companies.
Flaxxa gives SaaS teams the tools around the product: Flaxxa Desk for customer support, Flaxxa Stage for interactive demos, Flaxxa Webinar and Videos for onboarding, and Flaxxa CRM for the sales pipeline, on one login with SAML SSO.
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app.flaxxa.com / dashboardFor SaaS companies
SaaS
Support, demos and onboarding
Tickets + SLAs
Desk
Interactive demo
Stage
Onboarding sessions
Webinar
🎫live
Ticket · "set up SSO"
Desk · AI copilot suggested a reply
🖱️live
Product tour · new visitor
Stage · demo opened on pricing page
🎙️live
Onboarding webinar
Webinar · registration open
- Plus SCIM and audit log
- SAML SSO
- And ISO 27001 compliant
- SOC 2
- Sign, Webinar, Tasks and more
- APIs
- To start
- Free plan
The problem
What makes support and onboarding hard for a SaaS team?
Demos only happen on calls
Prospects want to see the product before they talk to sales, and the only demo is a live screen share.
Every tool is another review
Each new vendor needs its own single sign-on set-up, user provisioning and security questionnaire before the team can use it.
How Flaxxa works for SaaS
Where does Flaxxa fit in a SaaS customer journey?
Show the product before the call
Put an interactive Flaxxa Stage demo on your site, or run a launch webinar live or on repeat with Flaxxa Webinar.
Onboard new customers
Host how-to videos and onboarding sessions, and send order forms and contracts for e-signature with Flaxxa Sign.
Support them after signup
Flaxxa Desk turns support email into tickets with SLAs, a self-service portal and a knowledge base the AI copilot answers from.
What Flaxxa does
What does Flaxxa do for SaaS companies?
A support desk with SLAs
Tickets, SLAs, departments and routing, a customer portal and a knowledge base, with an AI copilot that suggests replies. A built-in import moves you over from Zendesk or Freshdesk.
Flaxxa Desk SLA management →Interactive product demos
Flaxxa Stage records a click-through demo as you use your product in Chrome. Prospects step through it on their own, and you see who watched.
Flaxxa Stage for SaaS →Webinars for launches and onboarding
Run webinars live, evergreen or just in time, with registration pages, chat, Q&A, polls and replays.
Flaxxa Webinar for SaaS →Demo and help videos
Record your screen and camera in the browser, host the video in your own branded player and see who finished it.
Flaxxa Videos for SaaS →A sales pipeline
Flaxxa CRM tracks leads, pipelines and deals, with quotes and meetings in the same place.
Flaxxa CRM →APIs to build on
Send documents for signature, create webinars, manage tasks and verify email addresses from your own software with the Flaxxa Sign, Webinar, Tasks and Mailcleaner APIs.
Flaxxa Sign API →Apps
Which Flaxxa apps do SaaS teams use most?
Every Flaxxa account can use all the apps on one login. These are the ones SaaS companies usually start with.
🎟️Live
Flaxxa Desk
Helpdesk software for email, live chat and a customer portal, with an AI Copilot.
Explore Flaxxa Desk →
🎬Live
Flaxxa Stage
Interactive product demos that move — recorded in Chrome.
Explore Flaxxa Stage →
🎥Live
Flaxxa Webinar
Webinar software for live, evergreen and just-in-time webinars, from registration page to replay.
Explore Flaxxa Webinar →
▶Live
Flaxxa Videos
Record, host and share videos that turn viewers into customers.
Explore Flaxxa Videos →
What it replaces
Which tools can Flaxxa replace for a SaaS company?
SaaS companies often buy a separate tool for each of these jobs, each with its own login and security review. Flaxxa covers them with apps behind one sign-on.
| Job | What teams often use | Flaxxa app |
|---|---|---|
| Customer support | A standalone helpdesk | Flaxxa Desk |
| Interactive demos | A demo-building tool | Flaxxa Stage |
| Webinars | A webinar platform | Flaxxa Webinar |
| Screen recording and hosting | A screen recorder and host | Flaxxa Videos |
| E-signature | An e-signature tool | Flaxxa Sign |
| Sales CRM | A separate CRM | Flaxxa CRM |
FAQ
Questions SaaS teams ask about Flaxxa
Usually a helpdesk, a way to show the product (demos, webinars and videos), e-signature for contracts and a CRM for the pipeline. Flaxxa covers these with Flaxxa Desk, Stage, Webinar, Videos, Sign and CRM on one login.
Get started in minutes
Start on the Free plan.
Create a workspace, open the apps SaaS companies use most, and upgrade when you need more.
Free plan · No credit card · Cancel anytime