Understanding the Flaxxa bill

Flaxxa's billing is structured in three layers. Once you understand the layers, the invoice reads cleanly.

1. Platform fee

A flat monthly (or annual) charge for the workspace. This covers the kernel — identity, billing, contacts, audit log, automation engine, AI gateway access. Tiered: Starter / Growth / Pro / Enterprise. Switch tiers any time; billing prorates to the day.

2. Product inclusions

Every plan includes a soft cap on each product's primary metric:

• Desk: tickets / month per agent
• WAPI: conversations / month per number
• AI: requests / month (with cache hits at 1× the request, free)
• Push: emails + SMS sends / month

If you stay under the soft cap, no extra line appears on the invoice.

3. Metered overage

Once you cross a soft cap, the overage rolls to a transparent per-unit rate. Each metered unit appears as a separate invoice line so finance can see exactly what each product spent.

Per-tag budgets (Settings → Billing → Budgets) let you cap spend at any tag granularity — feature, tenant, user. Slack/email alerts at configurable thresholds. 429 responses when capped.

BYOK and the AI line

If you're on AI BYOK mode (Pro tier), the provider (OpenAI / Anthropic / etc.) invoices you directly. Flaxxa charges only the gateway tier (caching, failover, observability). The AI line on your Flaxxa invoice is small; the provider's invoice covers usage.

Annual billing

Annual billing carries a 33% discount. Switch to annual under Settings → Billing → Plan. Refunds within the first 14 days, prorated thereafter.