Shoppers ignore email
Cart and order emails sit unread while customers spend their day on WhatsApp.
Solutions for ecommerce
Ecommerce customer engagement platform for WhatsApp, support and content.
Flaxxa is a customer engagement platform for online stores: Flaxxa WAPI sells to, updates and supports shoppers on WhatsApp, Flaxxa Desk handles order and return tickets, and Flaxxa AI and Videos make the product content.
No credit card
Free plan
Cancel anytime
app.flaxxa.com / dashboardFor ecommerce brands
Ecommerce
WhatsApp, support and content
Browse in WhatsApp
Catalog
In the chat
Pay
Returns as tickets
Desk
🛒live
Cart reminder · template
WAPI · sent to an opted-in shopper
📦live
Order #1842 · shipped
WAPI · delivery update sent
🎫live
Return request · ticket
Desk · assigned to the CX team
- WhatsApp open rate
- ~98%
- Catalog and payments
- In chat
- And WooCommerce connectors
- Shopify
- Languages for AI chatbots
- 14
The problem
Where do online stores lose customers?
Order questions bounce between tools
The order is in the store, the chat in one app and the refund in another, so agents switch tabs while the customer waits.
Product content is slow to make
Every new product needs photos, a description and a video before it can sell, and a studio shoot for each one is expensive.
How Flaxxa works for online stores
How does an online store use Flaxxa?
Connect your store and number
Connect your WhatsApp Business number to Flaxxa WAPI, sync your catalog, and connect Shopify, WooCommerce or your own software.
Message shoppers at the right time
Order confirmations, delivery updates and cart reminders go out as approved WhatsApp templates, and customers can browse and pay without leaving the chat.
Support every order
Agents answer chats in the shared WhatsApp inbox, and requests that need follow-up become tickets with SLAs in Flaxxa Desk.
What Flaxxa does
What does Flaxxa do for ecommerce brands?
WhatsApp catalog and checkout
Shoppers browse your WhatsApp catalog and pay inside the chat through your own Razorpay, Stripe or PhonePe account.
Flaxxa WAPI catalog →Order updates and cart reminders
Send order, delivery and abandoned-cart messages as Meta-approved WhatsApp templates, triggered from your store through the Shopify or WooCommerce connector, or from your own software through the WAPI API.
Abandoned cart recovery →Broadcasts and click-to-WhatsApp ads
Send launches and offers to opted-in customers as scheduled broadcasts, and open a WhatsApp chat straight from a Facebook or Instagram ad.
Click-to-WhatsApp ads →AI chatbots in 14 languages
Answer product and order questions at any hour with WhatsApp AI chatbots that work in 14 languages and pass the chat to your team when a person is needed.
Flaxxa WAPI AI chatbots →Support tickets for orders and returns
Flaxxa Desk tracks order, refund and return requests as tickets with SLAs, a customer portal and AI reply suggestions, and imports your history from Zendesk or Freshdesk.
Flaxxa Desk tickets →Product photos, listings and video
Flaxxa AI places product shots in generated scenes and writes descriptions, titles and ads; Flaxxa Videos hosts product videos you can embed on product pages.
Flaxxa AI for ecommerce →Apps
Which Flaxxa apps do ecommerce brands use most?
Every Flaxxa account can use all the apps on one login. These are the ones ecommerce brands usually start with.
◍Live
Flaxxa WAPI
WhatsApp Business at scale — without the Meta headache.
Explore Flaxxa WAPI →
🎟️Live
Flaxxa Desk
Helpdesk software for email, live chat and a customer portal, with an AI Copilot.
Explore Flaxxa Desk →
✦Beta
Flaxxa AI
Every AI tool in one workspace: chat, writing, images, video and voice.
Explore Flaxxa AI →
▶Live
Flaxxa Videos
Record, host and share videos that turn viewers into customers.
Explore Flaxxa Videos →
What it replaces
Which tools can Flaxxa replace for an online store?
Online stores often run a separate tool for each of these jobs. Flaxxa covers them with apps on the same account, so you can move one job at a time.
| Job | What teams often use | Flaxxa app |
|---|---|---|
| WhatsApp messaging | A separate WhatsApp Business API provider | Flaxxa WAPI |
| Customer support | A standalone helpdesk | Flaxxa Desk |
| Product photos and copy | Photo editing and AI writing apps | Flaxxa AI |
| Product video hosting | A video host | Flaxxa Videos |
| Social media publishing | A social scheduler | Flaxxa Social |
| Email list cleaning | An email verification service | Flaxxa Mailcleaner |
FAQ
Questions ecommerce brands ask about Flaxxa
Software that lets an online store talk to shoppers through the whole journey (offers, order updates, support and follow-up) from one place. Flaxxa does this with Flaxxa WAPI on WhatsApp and Flaxxa Desk for support tickets.
Get started in minutes
Start on the Free plan.
Create a workspace, open the apps ecommerce brands use most, and upgrade when you need more.
Free plan · No credit card · Cancel anytime